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Privacy Policy

Last Updated: September 2026

TN.tax ("we," "our," "us," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your information when you visit our website located at tn.tax (the "Website") and use our property tax appeal services (the "Services").

By using our Website or Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Website or Services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

This information may include:

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

We collect this information using cookies, web beacons, pixel tags, and similar tracking technologies, as further described in Section 6 below.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

2. How We Use Your Information

We use the information we collect for the following purposes:

Legal Basis for Processing: We process your personal information based on: (1) your consent, (2) the performance of a contract with you, (3) compliance with legal obligations, (4) protection of vital interests, (5) performance of a task carried out in the public interest, or (6) our legitimate business interests, including improving our Services, preventing fraud, and marketing our Services.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

These service providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy. They are prohibited from using your information for their own marketing purposes.

3.2 Governmental Authorities

We may share your information with county assessors, boards of equalization, and other governmental authorities in connection with property tax appeals and related proceedings. This sharing is necessary to provide our Services and is done with your authorization as part of our service agreement.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including:

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

3.5 With Your Consent

We may share your information with your explicit consent or at your direction, including when you authorize us to share information with specific third parties or when you choose to participate in features that involve sharing information. This includes account sharing: if you invite another person to view your account or one of your properties, they will be able to see your property details, appeals and related documents until you withdraw their access. A share is read only unless you choose otherwise when you send the invitation or afterwards; the only additional permission you can grant is the ability to upload supporting documents and mark items on your appeal checklist as gathered. If you grant it, we record that person's email address against each document they upload, so that you can see who added it. An invited person can never sign on your behalf, purchase Services in your name, or change your property details. Your payment method and billing records are never included in a share. This also includes our referral program: if you reach us through another person's referral link and then purchase our Services, we will tell that person that their referral resulted in a purchase, and we will show them the property address and the billing name associated with that purchase so that they can identify the referral they are being paid for. We do not disclose to them your email address, your telephone number, your assessment, the amount you paid, or any information about your appeal. If you do not want this information shared, do not use a referral link; you may purchase our Services directly instead.

3.6 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

4. Data Security

We implement appropriate technical, administrative, and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach, where feasible.

5. Data Retention

We retain your personal information for as long as necessary to:

Specific retention periods:

When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies (collectively, "Cookies") to collect and store information about your use of our Website.

6.1 Types of Cookies We Use

6.2 Third-Party Cookies

Third parties, including Google Analytics and Google Maps, may set cookies on your device when you visit our Website. These third parties have their own privacy policies governing the use of cookies and tracking technologies.

6.3 Cookie Management

You can control and manage cookies through your browser settings. Most browsers allow you to:

Please note: If you disable or refuse cookies, some portions of our Website may not function properly, and you may not be able to access certain features or services.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. We will update your information promptly upon verification of your identity and the accuracy of the correction.

7.3 Deletion

You have the right to request deletion of your personal information, subject to our legal and contractual obligations to retain certain information. We will delete your information unless we have a legitimate reason to retain it.

7.4 Objection and Restriction

You have the right to object to our processing of your personal information for certain purposes, including direct marketing, and to request restriction of processing in certain circumstances.

7.5 Withdrawal of Consent

Where we process your information based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.6 Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications from us by:

Please note that even if you opt-out of marketing communications, we may still send you service-related communications, such as transaction confirmations, account updates, and important notices about our Services.

7.7 Do Not Sell My Personal Information

We do not sell your personal information. If you are a resident of California or another jurisdiction that provides a "Do Not Sell" right, you can rest assured that we do not sell your personal information to third parties.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us at sales@tn.tax with "Privacy Request" in the subject line. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request, which may require you to provide additional information.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority or supervisory authority.

8. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you visit or use. Some third-party services we use include:

9. Children's Privacy

Our Services are not directed to individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at sales@tn.tax . If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. These countries may have data protection laws that differ from those in your country.

By using our Website or Services, you consent to the transfer of your information to countries outside your country of residence. We take appropriate safeguards to protect your information in accordance with this Privacy Policy, including:

11. Automated Decision-Making

We do not use automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you, except as necessary to provide our Services (such as fraud prevention and payment processing). If we implement automated decision-making in the future, we will update this Privacy Policy and provide you with appropriate information and rights.

12. State-Specific Privacy Rights

12.1 California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"), including:

To exercise your California privacy rights, please contact us at sales@tn.tax with "California Privacy Request" in the subject line.

12.2 Other State Laws

If you are a resident of Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have additional rights similar to those described above. We will honor all applicable state privacy laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Material changes will be effective 30 days after posting, unless a different effective date is specified or required by law. Your continued use of our Website or Services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TN.tax

Email: sales@tn.tax

Subject Line: "Privacy Request" or "Privacy Policy Inquiry"

For privacy-related requests, please include "Privacy Request" in the subject line and provide sufficient information to verify your identity and process your request.

Data Protection Contact: For questions specifically about data protection, you may also contact us at the email address above with "Data Protection" in the subject line.